Personal Africa Travel Pty Ltd is an agent based in the republic of South Africa. We arrange travel to South, Southern and East Africa as well as the Indian Ocean Islands for travel companies and individuals around the world. Due to our expertise, travel specialists and individuals utilise our arranging services to offer guidance and expert advice on how, where and when to travel. For this service we charge an arranging fee.
General
How to book
  1. Contact Personal Africa (PA) by email. res@personalafrica.com. All enquiries for quotations and bookings will be replied to in writing. Confirmations, amendments and cancellations of bookings must be received by PA in writing. Please supply as much information as possible when making an enquiry. Special requests must be in writing and PA will make every attempt to meet those requests. All reservations are subject to our cancellation policy. Please make yourself familiar with our cancellation policy listed below.
  2. To confirm a booking we require a 25% non-refundable deposit. Please note that some third parties require full or partial advance payment in order to secure and confirm space. PA may therefore require a larger deposit to process the booking. All travellers must take out their own comprehensive travel insurance.
  3. Quotations are valid for the dates specified and are subject to adjustment if the services quoted for are not available at the time of booking. Changes to the quotation, requested by the traveller / agent, that incur additional costs will be charged to the traveller / agent. Prices are also subject to adjustment in the event of changes in government imposed taxes, fuel prices, air fares, hotel charges, tourism levies and/or the introduction of national, regional or local taxes or levies of whatever nature. Prices for the services of subcontractors/third parties may vary, however such changes will be communicated in writing to the traveller / agent. Acceptance of the quotation will be regarded as acceptance of PA’s Terms and Conditions of business.
Payments
Full payment of a reservation is due on or before 65 days prior to date of arrival of the traveller/s; or as may be negotiated between parties in writing as an addendum to these terms and conditions. All payments should be made by electronic or telegraphic bank transfer (TT) unless otherwise agreed in writing by a director of PA. Advice of payment with the SWIFT code of the transaction is required.

If agreed, payment may be made by credit card, but only through a secure credit card payment portal managed by Personal Africa, where an agreed amount for our services has been confirmed and the agent or traveller has received an electronic link from Personal Africa to be processed and paid. Credit card fees may be incurred.

All prices are quoted net of any financial transaction charges. Bank charges and credit card fees are therefore the responsibility of the traveller /agent. Payment shall be made in all instances in the currency in which the quotation was accepted or in which the invoice is made out. On request it is possible to make an arrangement to pay a multi-currency booking in one currency in USD, EURO, GBP or AUD, however the exchange rate of which shall be first advised by Personal Africa.

Consent:
The payment of a deposit or any other partial payment for a reservation with PA constitutes consent by all travellers, covered by that payment, to all the terms, conditions and provisions stipulated by PA.
Tour booking terms and conditions 2023 (the “t’s and c’s”)
1. Bookings and application of these T’s and C’s
1.1 The Client, in signing and submitting the Booking Form to Personal Africa Travel Pty Ltd (PA), thereby represents and warrants to PA that, with effect from the Signature Date and every day thereafter until the expiration or earlier cancellation of the Travel Package, he/she is authorised to: (i) sign the Booking Form; and (ii) accept these T’s and C’s both in relation to himself/herself and on behalf of each of the other persons referred to in the Booking Form (if any).
1.2 In signing and submitting a Booking Form, the Client thereby also
1.2.1 acknowledges that the Client was provided with full information in relation to:
1.2.1.1 PA (being its full name, licence or registration number (if any), and its VAT registration number (if any));
1.2.1.2 the address of PA and/or the address of its supplier’s (if any) physical business premises, and related contact details;
1.2.1.3 the address/es of the premises at which, or from which, PA’s services will be supplied;
1.2.1.4 the salient details of the Travel Package and its features including, by way of example:
1.2.1.4.1 whether the Travel Package is in fact eligible for booking;
1.2.1.4.2 modes of transportation; and
1.2.1.4.3 places of accommodation and their nature;
1.2.1.5 the Total Tour Price, excluding any Applicable Taxes;
1.2.1.6 the amount of any Applicable Taxes;
1.2.1.7 the Total Tour Price, including any Applicable Taxes
1.2.1.8 the Arranging Fee; and
1.2.1.9 the currency in which amounts under these T’s and C’s are payable;
1.2.2 Acknowledges that the Client read and understood these T’s And C’s; and
1.2.3 Makes an offer to contract with the PA in relation to the Tour Package on the terms detailed in these T’s And C’s.
1.3 Subject to clause 3.1, upon PA accepting an offer from the Client as contemplated in clause 1.2.3 (by way of the issue of a Booking Confirmation to the Client), a contract shall come into existence and bind the Parties on and with effect from the date of receipt (or deemed receipt) of the Booking Confirmation by the Client (the “Booking Acceptance Date”), all on the terms and conditions contained in the Booking Form as read conjunctively with these T’s and C’s.
2. Application of the CPA
2.1 To the extent that these T’s and C’s are regulated by the CPA, the Parties agree and acknowledge that it is not intended that any of these T’s and C’s should contravene any provision of the CPA. All the provisions hereof must be treated as being qualified only to the extent necessary, to ensure that the provisions of the CPA are complied with at all times.
2.2 In compliance with the provisions of section 49 (4) of the CPA, the Client’s attention is specifically drawn to clauses 1.1, 3.5, 3.8, 4.1.1.1, 4.2, 4.4, 5.4.2, 5.6, 5.8 and 7.3 which impose certain obligations and/or assumptions of risk, and which provisions are expressed in bold font for emphasis and for ease of reference
3. PA’s rights and responsibilities specifically
PA:
3.1 will as soon as practicably possible after receipt by it of the Booking Form (as signed and submitted by the Client):
3.1.1 proceed to plan and/or arrange and/or facilitate the Tour Package, including (without limiting the generality thereof) making the necessary reservations and compiling the Tour Itinerary for the Client; and, thereafter
3.1.2 issue the Booking Confirmation to the Client, together with the Deposit Invoice and Tour Itinerary and all relevant details incidental thereto, it being recorded that PA shall inform the Client in writing (including, by way of example, via email) should PA be unable to comply with the provisions of this clause 3.1 for any reason whatsoever;
3.2 will stipulate in the Tour Itinerary (to the extent applicable) all the salient details in relation to international and/or domestic airfare/s, accommodation, room/s and specification, hotel and/or airport transfers, meals and/or beverages included, and other incidental specifications of the Tour Package;
3.3 will issue the Final Invoice to the Client as soon as practicably possible after the date of receipt (or deemed receipt) by the Client of the Deposit Invoice, but in any event by no later than the date which is 68 (sixty eight) days prior to the Tour Start Date;
3.4 is entitled to make Tour Package Amendments and/or cancel the Tour Package (in part or the whole), at any time, to which the Client hereby agrees, provided that:
3.4.1 PA will at all times use its commercially reasonable endeavours to avoid having to make such Tour Package Amendments and/or cancel the Tour Package;
3.4.2 any such Tour Package Amendment or cancellation must be due to unforeseen circumstances, and not attributable to the wilful misconduct of PA;
3.4.3 in the event that PA elects to amend the Tour Package only, then PA will inform the Client thereof on written notice on or within 48 (forty eight) hours of having made such election, and will issue the Client with an updated Booking Confirmation and updated version of the invoice issued last in time to the Client (to the extent applicable) as soon as practicably possible thereafter; and/or
3.4.4 in the event that PA elects to cancel the Tour Package, it shall advise the Client thereof on written notice on or within 48 (forty eight) hours of having made such election (it being recorded that the date of cancellation in this regard shall be deemed to be the date on which the said written notice of cancellation is received by the Client). PA will then refund to the Client, by way of electronic funds transfer into the Client’s nominated bank account, such aggregate portion of the Aggregate Tour Fee as was paid by the Client to PA, and not otherwise forfeited to PA (whether as a cancellation fee or otherwise), as soon as practicably possible after the relevant date of cancellation. No Party shall have any other claim of whatsoever nature against the other in such circumstances;
3.5 PA Will use its commercially reasonable endeavours to secure/procure/enable the Client’s special requests as stipulated in the Booking Form (if any), or advise the Client that such special requests cannot be accommodated. PA will only undertake to procure those special requests as are expressly accepted by PA in the Booking Confirmation. All special requests accepted by PA will be subject to additional third party charges to the Client as stipulated in the Final Invoice. The Client acknowledges and agrees that all special requests indicated in a Booking Form cannot be guaranteed by PA. If and to the extent that PA is unable to arrange/procure the relevant special requests, the Client hereby agrees that he/she/it will have no claim of any nature against PA;
3.6 Wll on request, provide to the Client written proof of any insurance policies taken out in PA’s name
3.7 Will, as regards the Quoted Tour Price, all brochures, advertising material and other similar documentation in relation to a Tour Package, use its commercially reasonable efforts to ensure that all such documentation as is made available by PA in good faith, complies with all applicable laws, regulations, rules and codes of practice, the CPA, and is accurate and correct at the time of its publication/delivery to the Client. PA reserves the right to update such documentation from time to time, without notice, to bring same in line with the latest information available to PA. The Client acknowledges that he/she/it will request such documents directly from PA to ensure that the Client receives the latest then currently applicable documentation; and
3.8 Is entitled to take photographs and video record the Client (digitally or otherwise) and any and all of the other persons detailed in the Booking Form (if any) on and during the course of any Tour Package, provided that PA may only do so to the extent that same does not cause unreasonable inconvenience or annoyance to the persons concerned. Unless otherwise expressly indicated by the Client in writing by no later than the Tour Start Date
3.8.1 The Client hereby grants freely and on a fully informed basis, his/her/its consents to any and/or all such photographs and/or video recordings; and
3.8.2 The Client hereby cedes, assigns and transfers to PA, all right, title, ownership and interest in and/or to all intellectual property rights arising and/or created pursuant to the operation of this clause 3.8 presently known or hereafter ascertained, and specifically agrees that PA may use all and/or any of such material for advertising or other business related purposes on and/or in any media whatsoever without any payment to the Client therefor or any further agreement thereto.
4. Subject to: (i) at all times the provisions of clause 4.2; and to (ii) any additional third party charges to the Client in relation to special request/s as contemplated in clause 3.5, in consideration for planning and/or arranging and/or facilitating the Tour Package, the Client will pay the Total Tour Price (which includes the Arranging Fee), and having regard to each of the Deposit Invoice and Final Invoice) to PA as follows:
4.1 Subject to: (i) at all times the provisions of clause 4.2; and to (ii) any additional third party charges to the Client in relation to special request/s as contemplated in clause 3.5, in consideration for planning and/or arranging and/or facilitating the Tour Package, the Client will pay the Total Tour Price (which includes the Arranging Fee), and having regard to each of the Deposit Invoice and Final Invoice) to PA as follows:
4.1.1 as regards the Deposit, the Client shall pay the full amount thereof to PA on or within 3 (three) days after the Booking Acceptance Date. It is agreed that:
4.1.1.1 the Deposit is not refundable to the Client; and
4.1.1.2 simultaneously with payment of the Deposit, the Client shall pay the full amount of any international and/or domestic airfare (as stipulated in the Deposit Invoice, if any) to PA; and
4.1.2 as regards the Final Tour Fee, the Client shall pay the full amount thereof to PA on or within 3 (three) days after the date of receipt (or deemed receipt) by the Client of the Final Invoice, provided that, in the event that the Booking Acceptance Date is within 65 (sixty five) days of the Tour Start Date, then the Client will pay the Total Tour Price to PA immediately upon the said Booking Acceptance Date. All such payments shall be made by way of cleared electronic funds transfer into the bank account of PA as indicated in the relevant invoice, or by way of such other method of payment as may be stated in the relevant invoice.
4.2 The Client agrees that the due dates for payment contemplated in clause 4.1 are subject to a supplier (of PA) requiring earlier/later payment, and/or payments of seasonal deposits. In any such event, PA will notify the Client of such fluctuation in writing, on or within 3 (three) days after PA has been notified thereof by the said supplier, and the applicable due date/s for payment shall be deemed to have been amended accordingly. The Client will have no claim of whatsoever nature against PA in such circumstances.
4.3 Unless otherwise agreed in writing by the Parties, all amounts payable under these T’s and C’s shall be payable in the currency of payment as indicated in the relevant invoice issued to the Client.
4.4 Notwithstanding anything to the contrary contained in these T’s and C’s, unless PA consents in writing to other payment arrangements:
4.4.1 the Client will at all times remain liable for payment of all amounts due and payable by the Client to PA under these T’s and C’s; and
4.4.2 the Client is and will remain liable to PA for all amounts due and payable up to the date of expiration or earlier cancellation of the Tour Package.
5. CLIENT’S RIGHTS AND RESPONSIBILITIES SPECIFICALLY
The Client
5.1 hereby irrevocably and unconditionally agrees that he/she/it is taking the Tour Package at his/her/its own risk;
5.2 will adhere strictly and at all times to these T’s and C’s and the provisions of the Booking Form;
5.3 will not engage in any activity, conduct, distribution or trade practice or advertising method which will be harmful, directly or indirectly, to PA;
5.4 will be entitled to request Tour Package Amendments and/or cancel the Tour Package, at any time, provided that:
5.4.1 the Client communicates, without delay, any such Tour Package Amendments and/or cancellations to PA in writing;
5.4.2 in the event that the Client elects to cancel the Tour Package (it being recorded that the date of cancellation in this regard shall be deemed to be the date on which the relevant written notice of cancellation is received by PA), subject at all times to the provisions of clause 7.2.2:
5.4.2.1 the Client will be liable to pay a cancellation fee to PA, calculated in accordance with the following dates/periods of cancellation and percentages (which is agreed as being reasonable):
  • Cancellations are only effective on receipt of written notification.
  • If cancellation is prior to 65 days before departure your deposit is forfeited. If your cancellation is made after the due date for full payment of your tour fare, charges will be levied. The scale of charges, expressed as a percentage of the tour prices, is as follows:
    • More than 65 days notice ~ Deposit forfeited;
    • Less than 65 days notice ~ 50%;
    • Less than 40 days notice ~ 100%;
  • Should you fail to join a safari or join it after departure or leave it prior to its completion, no safari fare refund can be made.
  • Please note that each hotel and lodge has its own cancellation policy. We attempt to cover all these policies in our own cancellation policy, however this is not always possible. Any booking that is confirmed may attract cancellation fees at any time if cancelled with some hotels and lodges, particularly in high season! In other words in some cases deposits on confirmed bookings may be non-refundable.
  • The above policy therefore applies to all services arranged through Personal Africa, however third party camps or hotels may have different cancellation fee policies which will apply to their services.
5.4.2.2 any such aforesaid cancellation fee will be paid by the Client to PA within 14 (fourteen) days of the relevant date of cancellation, by way of cleared electronic funds transfer into the bank account of PA as indicated in the invoice issued last in time to the Client, or by way of such other method of payment as may be stated in such invoice, failing which the Client will remain bound by the Tour Package and payment therefor in full; and
5.4.2.3 PA will refund to the Client (care of its nominated bank account) such aggregate portion of the Aggregate Tour Fee paid by the Client to PA, and not otherwise forfeited to PA (whether as a cancellation fee or otherwise), as soon as practicably possible after receipt by PA of the cancellation fee contemplated in clauses 5.4.2.1 and 5.4.2.2,
and no Party shall have any other claim of whatsoever nature against the other in such circumstances;
5.5 will promptly comply with any reasonable instruction given by PA in relation to the Tour Package and matters/aspects incidental thereto;
5.6 will at the Client’s expense, take out comprehensive travel insurance, for the duration of the Tour Package, which insurance shall at least cover the loss of Client’s personal effects, loss or harm to the Client personally, the Client’s medical, hospital, emergency travel and evacuation expenses, repatriation, loss of luggage and expenses associated with the cancellation or curtailment of the Tour Package. It is agreed that:
5.6.1 the Client will procure insurance from an insurer and in such amounts of its election;
5.6.2 the Client will be solely responsible for his/her/its general safety and for the general safety of all the other persons detailed in the Booking Form (if any), including in relation to the safekeeping of baggage and personal effects, at all times;
5.6.3 the Client will timeously seek the necessary medical advice regarding prophylaxis, vaccination and general health requirements covering each country which forms part of the Tour Package, and shall ensure the same in respect of the Client and all the other persons detailed in the Booking Form (if any); and
5.6.4 PA does not accept any liability (of any nature) for any loss or damage in relation to loss or harm (of whatever nature) to the baggage, personal effects or other property of the Client, or injury or illness to the Client, or loss of life or consequential damages in respect of the Client, which might occur from any cause whatsoever. The Client hereby assumes all risk (of whatever nature) attached to and/or in relation to and/or incurred in the Tour Package;
5.7 will at the Client’s sole cost and expense, to the extent applicable:
5.7.1 comply with and otherwise fulfil the applicable passport, visa and vaccination requirements covering each country which forms part of the Tour Package, it being recorded that PA will not be responsible for any persons participating in the Tour Package without the required documents; and
5.7.2 make the necessary arrangements to arrive at the assembly point/s indicated on the Tour Itinerary at the stated times, it being recorded that PA will not be responsible for any persons participating in the Tour Package who fail to make such arrangements;
5.8 by signing and submitting the Booking Form to PA, acknowledges and agrees that in the event that the Tour Package includes travel to isolated regions and/or activities in close proximity with wildlife, the Client and all of the other persons detailed in the Booking Form (if any) assume/s such risks. The Client acknowledges and agrees that he/she/it will on demand sign an extended standard form specific conditions and waiver document on or before the Tour Start Date, which form will be in a form satisfactory to PA at all times, and which form will stipulate, amongst other things, that the person signing that form appreciates the risks inherent in travel and adventure, and that such person undertakes to participate in the Tour Package at his/her own risk and that such risk could include injury, disease or death;
5.9 will, if applicable, stipulate special requests (if any) in the Booking Form, failing which the Client will be deemed to have no special requests;
5.10 will ensure that all payments due to PA are paid to PA on the due date thereof and otherwise strictly in accordance with these T’s and C’s;
5.11 will not engage in any activities which causes inconvenience or annoyance to any other persons participating in the Tour Package; and
5.12 will in the unlikely event that the Client has a complaint against PA, first address the complaint with the tour leader responsible for the relevant portion of the Tour Package as stipulated in the Tour Itinerary, so that an opportunity may be afforded to PA to investigate and address the complaint. If the Client has any further complaint same must be lodged with PA in writing within 30 (thirty) days of the expiration of the Tour Package. Should the Client not follow the procedures set out in this clause 5.12, then PA will not investigate or continue to investigate any such complaint, and the Client will have no claim of whatsoever nature against PA in such circumstances.
6. Implications of Pandemics such as the COVID-19 Pandemic
6.1 By signing and submitting the Booking Form and/or otherwise indicating his/her/its acceptance of the Booking Form (and thereby the T’s and C’s), the Client thereby confirms that:
6.1.1 it is their personal decision to travel and that they are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risk of any Pandemic including but not limited to the Covid-19 pandemic, and has taken full personal responsibility to inform themselves in relation thereto;
6.1.2 they are aware of the risks and dangers associated with travel during any Pandemic including but not limited to the Covid-19 pandemic and they expressly assume all of the risks and dangers in relation thereto; and hereby release, discharge and hold the Tour Operator, it’s employees, officers, directors, associated, affiliated companies and sub- contractors harmless against any and all liability, actions, causes of action, suits, damages, claims and demands of whatsoever nature which the Client may now have or which may hereafter arise out of or in connection with such risks and dangers;
6.1.3 s/he/ it will acquaint themselves with all laws and regulations related to the relevant Pandemic (including the Covid-19 pandemic) applicable from time to time in the country that they are travelling to and from, including but not limited to, mandatory inoculation, isolation and/or entry and exit requirements.
6.2 The Tour Operator does not assume any responsibility for and shall not be liable for any potentially unsafe conditions or health hazards, including pandemics or other illnesses to which the Client may be exposed.
6.3 The Tour Operator, its employees and agents, will, accordingly, not be liable for any loss (financial or otherwise), damage, illness, harm, trauma, death, delay, denial of onward travel or costs (including but not limited to quarantine costs), which the Client may incur or suffer, whether during or post travel, arising directly or indirectly out of the risks and/or dangers associated with traveling during the relevant Pandemic (including the Covid-19 pandemic), whether or not they been informed by the Tour Operator of such risks and/or dangers at the time of booking.
6.4 The Tour Operator is not responsible for the acts or omissions of travel suppliers, including the failure by the travel suppliers to adhere to their own schedules, provide services or refunds or their failure to honour any future trip credits.
6.5 The Tour Operator cannot and does not take any responsibility in instances where a Tour Package is booked, and subsequently cancelled and/or postponed and/or where the regulations in a specific country are changed as a result of the relevant Pandemic (including the Covid-19 pandemic).
6.6 Cancellation fees may apply in instances where a Tour Package is cancelled, due to travel bans or government travel restrictions. These cancellation fees may vary, depending on the cancellation policy of the supplier as well as the amount of work involved for the Tour Operator in making the changes and the loss in revenue due to the cancellation.
6.7 Professional fees earned by the Tour Operator are non-refund
7. Breach, Cancellation due to breach and Incidental Matters
7.1 Breach
Save as otherwise provided for in these T's ad C's:
7.1.1 if the Client fails to timeously pay to PA any amount due to PA hereunder, and fails to remedy such breach within a period of 3 (three) days after receipt by the Client of written notice from PA calling for such default to be remedied, PA will be entitled to (without prejudice and in addition to any other rights or remedies which PA may have in law), on written notice to the Client, immediately resile from these T’s and C’s and cancel the Tour Package; and
7.1.2 if any of the Parties commits a breach of these T’s and C’s (other than the breach contemplated in clause 7.1.1) and/or otherwise fails to comply with any of the provisions hereof (“the Defaulting Party”), then the other Party (“the Innocent Party”) is entitled to give the Defaulting Party 7 (seven) days (or such longer period as may be reasonably necessary in the circumstances) notice in writing to remedy such breach and/or failure. If the Defaulting Party fails to comply with such notice, then the Innocent Party will be entitled to (without prejudice and in addition to any other rights or remedies which the Innocent Party may have in law, including the right to claim damages), on written notice to the Defaulting Party, immediately resile from these T’s and C’s and cancel the Tour Package accordingly.
7.2 Cancellation due to breach
7.2.1 In the event that PA cancels the Tour Package in accordance with the provisions of clause 7.1 (and unless the Parties agree otherwise in writing), the Client will be deemed to have forfeited to PA, with effect from the date on which the relevant written notice of cancellation is received (or deemed to have been received) by the Client (“Breach Cancellation Date”), all such amounts already paid by the Client to PA as at the Breach Cancellation Date. The Client will have no claim of whatsoever nature against PA in such circumstances.
7.2.2 In the event that the Client cancels the Tour Package in accordance with the provisions of clause 7.1.2, PA will refund to the Client, by way of electronic funds transfer into the Client’s nominated bank account, such aggregate portion of the Aggregate Tour Fee as was paid by the Client to PA, and not otherwise forfeited to PA (whether as a cancellation fee or otherwise), as soon as practicably possible after the Breach Cancellation Date.
7.3 Indemnity for breach by the Client
Without prejudice to any rights or remedies available to PA arising from these T’s and C’s and notwithstanding anything to the contrary contained herein, with effect from the Booking Acceptance Date, the Client hereby irrevocably and unconditionally indemnifies and agrees, on demand, to hold PA (and its directors, officers, employees, agents, successors and assigns) harmless against any and all loss, liability, costs or expenses of whatsoever nature (including any and all legal costs), whether directly or indirectly suffered or incurred by PA, should the Client and/or any of the other persons detailed in the Booking Form (if any) breach these T’s and C’s in anyway.
8. Force Majeure
8.1 If any Party is prevented or restricted directly or indirectly from carrying out all or any of its obligations under these T’s and C’s for any cause beyond the reasonable control of that Party (“Affected Party”), including (without limiting the generality of the foregoing) war, civil commotion, riot, insurrection, strikes, lock-outs, fire, explosion, floods and acts of God (each a “Force Majeure Event”), the Affected Party shall be relieved of its obligations hereunder for the period of the Force Majeure Event. In such instance the Affected Party shall not be liable for any delay or failure in the performance of any of its obligations hereunder or for any loss or damages which the other Party may suffer due to or resulting from any such delay or failure, provided that written notice of the inability to perform is given by the Affected Party within 48 (forty eight) hours of the commencement of the Force Majeure Event.
8.2 The Affected Party shall use its commercially reasonable endeavours to terminate the circumstances giving rise to the Force Majeure Event and upon termination thereof, the Affected Party shall forthwith give written notice thereof to the other Party.
8.3 In the event that the circumstances giving rise to the Force Majeure Event are not terminated by no later than the date which is 10 (ten) days from the commencement of the Force Majeure Event, then the Tour Package shall be automatically cancelled, and PA shall be required to refund to the Client such aggregate portion of the Aggregate Tour Fee paid by the Client to PA, and not otherwise forfeited to PA (whether as a cancellation fee or otherwise), as soon as practicably possible after the date of such cancellation, by way of electronic funds transfer into the Client’s nominated bank account. No Party shall have any other claim of whatsoever nature against the other in such circumstances.
9. Dispute Resolution
9.1 Save as expressly detailed to the contrary, in the event of any dispute, controversy or claim (of whatever nature) (“dispute”) as to the rights and obligations of the Parties or as to any other matter arising from or out of or that in any way is related to these T’s and C’s, including (but not limited to) any question as to the existence, validity or termination of these T’s and C’s, the Parties will attempt in good faith, by negotiation, to resolve the dispute between themselves.
9.2 If the Parties are unable to resolve a dispute by mutual agreement within 14 (fourteen) days after the dispute is first communicated in writing by any Party to the other Party, then the dispute shall be submitted by either Party to and decided by arbitration in accordance with the then applicable commercial rules of the Arbitration Foundation of Southern Africa NPC (“AFSA”), by a single arbitrator agreed upon between the Parties or, failing agreement within 7 (seven) days of the dispute being submitted to arbitration, the arbitrator shall be appointed by AFSA.
9.3 As regards any such arbitration.
9.3.1 The decision of the arbitrator shall be final and binding on the Parties and may be made an order of any competent court having jurisdiction at the instance of any of the Parties;
9.3.2 Unless otherwise agreed by the Parties in writing, the arbitration shall be held in Cape Town, South Africa; and
9.3.3 The arbitrator shall be obliged to give in writing the reasons for any decision made by the arbitrator in the course of the arbitration.
9.4 Notwithstanding anything to the contrary contained in this clause 9, either of the Parties shall be entitled to apply for, and if successful, be granted, an interdict or other interim and/or urgent relief from any competent court having jurisdiction.
10. Addresses for legal processes and notices
10.1 Any notice or process to be served on either of the Parties in terms of these T’s and C’s may be served on such Party at the following addresses:
10.1.1 As regards the Client, the address specified in the Booking Form; and
10.1.2 As regards PA, the address specified in the Booking Confirmation.
10.2 Any Party may at any time, by notice in writing to the other Parties, change its elected address to any other address which is not a post office box or post restante.
10.3 Any notice or other communication to be given to either of the Parties in terms of these T’s and C’s shall be valid and effective only if it is given in writing, provided that any notice given by email shall be regarded for this purpose as having been given in writing.
10.4 A notice given as set out above shall be deemed to have been duly given and received (unless the contrary is proved):
10.4.1 If delivered by hand, on the date of delivery;
10.4.2 If sent by courier, on the date of delivery by the courier service concerned; or
10.4.3 If sent by email (provided that the address concerned includes an email address), on the expiration of 24 (twenty four) hours after the time of transmission.
10.5 Any written notice actually received by a Party shall be valid, notwithstanding that it may not have been given in accordance with the preceding provisions of this clause 10.
11. Severability Any of these T’s and C’s which is or may become illegal, invalid or unenforceable in any jurisdiction shall, with respect to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability and shall be treated pro non scripto (as if not written) and severed from the balance of these T’s and C’s, without invalidating the remaining T’s and C’s or affecting the validity or enforceability of any of these T’s and C’s in any other jurisdiction.
12. Cession, delegation, assignment
12.1 PA will be entitled, without the consent of the Client but on prior written notice to the Client to cede, delegate or assign all or any of PA’s rights and/or obligations under these T’s and C’s to any third party (“the Cessionary”).
12.2 On any cession, assignment and/or delegation taking place in terms of clause 12.1, the Client shall, if so required by any Cessionary, make all payments directly to the Cessionary in question.
12.3 The Client will not, without the prior written consent of PA, be entitled to cede, assign, delegate or otherwise transfer any of the Client’s rights or obligations under these T’s and C’s to any third party.
13. Whole agreement
These T’s and C’s, as read conjunctively with the Booking Form, constitutes the whole agreement between the Parties in relation to the subject-matter of the Booking Form, and PA shall not be bound by any representation/s, warranty/ies, undertaking/s, promise/s or the like (whether or not made by PA, its companies or servants) which are not recorded herein or in the Booking Form.
14. No waiver
No relaxation, indulgence or extension of time granted by any Party (“the Grantor”) to the other Party shall be construed as a waiver of any of the Grantor’s rights in terms hereof, or a novation of any of these T’s and C’s or estop the Grantor from enforcing strict and punctual compliance with these T’s and C’s.
15. No variation
No variation of, addition to, consensual cancellation of or waiver of any right arising in terms of these T’s and C’s (including this clause 15) and/or the Booking Form shall be of any force or effect unless expressly agreed by the Parties in writing (including, by way of example, via email communication).
16. Governing law
To the maximum extent permissible, these T’s and C’s shall be governed by and construed in accordance with the laws of South Africa.
17. Costs
All and any costs incurred by either Party arising out of or in connection with a breach of any of these T’s and C’s by the other Party, including but not limited to legal costs on the attorney and own client scale, shall be borne by the Party in breach.
18. Definitions and interpretation
18.1 Definitions
In these T’s and C’s, unless a contrary intention clearly appears, the following terms shall have the meanings assigned to them hereunder and cognate expressions shall have corresponding meanings, namely:
18.1.1 "Aggregate Tour Fee" means the aggregate amount of the Secondary Tour Fee plus the Final Tour Fee;
18.1.2 “Applicable Taxes” means, without limitation, any VAT, sales taxes, charges, imposts, duties, levies, deductions, withholdings or fees of any kind whatsoever, or any amount payable on account of or as security for any of the foregoing, imposed, levied, collected, withheld or assessed by any relevant taxation authority or similar Governmental Authority from time to time together with any penalties, fines or interest; 18.1.3. “Arranging Fee” means that portion of the Total Tour Price which comprises PA’s fee for planning and/or arranging the Tour Package;
18.1.3 “Arranging Fee” means that portion of the Total Tour Price which comprises PA’s fee for planning and/or arranging the Tour Package;
18.1.4 “Booking Acceptance Date” has the meaning ascribed thereto in clause 1.3;
18.1.5 “Booking Confirmation” means the written confirmation submitted by PA to the Client, in such form as PA may determine suitable in its sole and absolute discretion (including, by way of example, in the form of email communication), wherein PA confirms the booking of the Tour Package, and which document will record (without limitation):
18.1.5.1 PA’s full name, and VAT registration number, if any;
18.1.5.2 PA’s address; and
18.1.5.3 A full description of the Tour Package
18.1.6 “Booking Form” means PA’s standard written booking form (as determined by it) which can be completed, signed and submitted to PA for the purposes of engaging the services of PA as contemplated herein, which standard booking form may be updated by PA from time to time, without notice;
18.1.7 “Client” means the person who signed and submitted the Booking Form to PA;
18.1.8 “CPA” means the South African Consumer Protection Act, 2008 (Act No. 68 of 2008);
18.1.9 “Deposit” means a non-refundable deposit of 25% (twenty five percent) of the Quoted Tour Price;
18.1.10 “Deposit Invoice” means the tax invoice issued by PA to the Client with the Booking Confirmation, marked as the “Deposit Invoice”, and which shall record (without limitation), as separate line items, the quantum of:
18.1.10.1 The portion thereof which compromises the Arranging Fee; and
18.1.10.2 Any applicable taxes (e.g. VAT);
18.1.10.3 The Deposit, inclusive of any Applicable Taxes (e.g. VAT) if any; and
18.1.11 “ECTA” means the South African Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002);
18.1.12 “Final Invoice” means the tax invoice issued by PA to the Client chronologically after the Deposit Invoice, marked as the “Final Invoice”, and which shall be issued in respect of the Final Tour Fee mutatis mutandis in accordance with the provisions of clause 18.1.10, and shall in addition record any third party charges payable by the Client in relation to any special request/s of the Client stipulated in the Booking Form (to the extent applicable);
18.1.13 “Final Tour Fee” means 75% (fifty percent) of the Quoted Tour Price;
18.1.14 “PA” means Personal Africa Travel Pty Ltd;
18.1.15 “Parties” collectively, the Client and PA, and “Party” shall mean any one of them as the context may indicate;
18.1.16 “Quoted Tour Price” means the applicable quoted price including VAT (where applicable) and including the Arranging Fee for the Tour Package, as set out by PA on its website (if any), failing which as set out in its brochures and advertising material, from time to time, which quoted price PA may update/replace from time to time, without notice;
18.1.17 “Signature Date” means the date upon which the Client signed the Booking Form;
18.1.18 “South Africa” means the Republic of South Africa;
18.1.19 “T’s and C’s” means these terms and conditions
18.1.20 “Total Tour Price” means the Deposit plus the Aggregate Tour Fee;
18.1.21 “Tour Itinerary” means tthe itinerary relating to the Tour Package;
18.1.22 “Tour Operator” means the tour operator stipulated in the Booking Form;
18.1.23 “Tour Package” means the tour package planned and/or arranged and/or facilitated by PA, as stipulated in the Booking Form;
18.1.24 “Tour Package Amendments” means any change of whatsoever nature required by any Party in relation to the Tour Package after the Signature Date, including (without limiting the generality of the foregoing) changes as to flights, dates and times, accommodation, arranged sightseeing and other details of and/or incidental to the Tour Package;
18.1.25 “Tour Start Date” means date of commencement of the Tour Package;
18.1.26 “VAT” means value added tax as contemplated in the VAT Act; and
18.1.27 “VAT Act” means the South African Value-Added Tax Act, 1991 (Act No. 89 of 1991).
18.2 “InterpretationFurthermore, unless a contrary intention clearly appears:
18.2.1 References herein to “clauses” shall be to the clauses of these T’s and C’s;
18.2.2 The headings of the clauses are for the purpose of convenience and reference only and shall not be used in the interpretation of, nor modify, nor amplify these T’s and C’s;
18.2.3 Words importing the singular, include the plural, and vice versa, and words importing the masculine gender shall include the feminine and neuter genders, and vice versa, and words importing persons shall include partnerships, trusts and bodies corporate, and vice versa;
18.2.4 If any provision in the definitions set out in clause 18 is a substantive provision conferring rights or imposing obligations on any Party, then notwithstanding that such provision is only contained in clause 18, effect shall be given thereto as if such provision were a substantive provision in the body of these T’s and C’s;
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